What is Telehealth? Telehealth or Telehealth consultations are virtual appointments conducted over the telephone or via videoconferencing. This allows you to speak to your health professional through a simple audio-link (telephone device) , or interact through a video-link.

Why is Telehealth so important? T Telehealth Service will allow patients to access medical services in their own home while they undergo self-isolation or quarantine and reduce the risk of COVD-19 for vulnerable people in the community.

PLEASE ASSIST IN PROTECTiING VULNERABLE PATIENTS DURING THIS DIFFICULT AND CHALLENGING TIME.

Does it cost to access Telehealth?

Currently this service is Bulk Billed for the following patients

  • patients who are required to self-isolate or self-quarantine; or
  • meets the current national criteria for suspected COVID-19 infection; or
  • is person identified as being Aboriginal or Torres Strait Islander decent- is at least 50 years old).

All other patients are privately billed.

This arrangement is available for all patients who have had a face-to face consultation with a Doctor in the practice within the last 12 months

Do you have to use Telehealth if you don’t want to or if you require a face-to-face consultation? The short answer is NO. If people don’t have access to a telephone or an internet connection, then you can consult your Doctor with a face-to-face consultation, provided they believe it is safe to do so.

Is Telehealth suitable for all consultations? The short answer is NO. You may need a physical examination or a procedure depending on your medical condition that may necessitate a face-to-face consultation.

What are the requirements to conduct a Telehealth Consultation?Telephone access: either a landline or a mobile: for a telephone consultation Internet access, smart phone, tablet or a laptop computer with access to Google Chrome or Safari Browser: For a Video conference. A quiet area where you can conduct the consultation in a confidential manner.

What is the process in conducting a Telehealth Consultation?

  1. Call Beecroft Family & Skin Cancer Clinic on 9484 4788 to book a Telehealth appointment. Our friendly reception staff will help you arrange your Telehealth consultation.
  2. Please inform the staff your preference to a Telephone or a Videoconference.
  3. Confirm the best contact Phone number

Telephone Consultation

  1. At the appointed time, await a call from your Doctor in a quiet area that allows for a confidential consultation.

For a Video Consultation:

  1. 10 minutes before your appointment time, open www.beecroftfp.com.au on Google Chrome or Safari Web-browser
  2. Scroll to the “TELEHEALTH” button and click.
  3. Follow the instructions: this will place you in the “Virtual Waiting Area” indicating to the Doctor that you are ready to Video-consult
  4. At the appointed time your Doctor will when ready initiate the Video-consultation.

Telehealth